Nicaragua is fast emerging as a successful near-shore location for contact centers, especially teleservices firms that provide a full array of business process outsourcing services.

 
The country has a large and available workforce. It has approximately 5.9 million inhabitants and while the unemployment rate is 3.9 per cent, its underemployment level is over 45 percent, reports the CIA Factbook: one of the highest in the region.

 
 
Nicaragua is in the central time zone, enabling easier integrated contact handling with other North American contact centers and offices. It is just a quick two-and-a-half hour flight from the Texas. Major airlines have daily direct flights from Houston, Los Angeles, Miami, and Atlanta.

 
Nicaragua also have highly developed communications infrastructure, which was completely transformed in the late 1990’s. According to ProNicaragua, an organization that creates awareness about the nation, the telecommunication sector is fully privatized and is considered to be one of the most modern, constant, and reliable in Central America. Global direct access is possible through via two fiber optic submarine cables, and reliable multinational carriers have competitive services and rates. There are fiber optics and digital switching, metropolitan area fiber networks, and international private leasing circuits.

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http://callcenterinfo.tmcnet.com/Analysis/articles/58323-nicaragua-emerging-economy-ideal-bpo-destination.htm

Technology Marketing Corporation, June 18, 2009